Emergency  911
For immediate medical, criminal, fire, hazard or safety assistance 


Police Non-Emergency  616-456-3400
Request copies of accident or incident reports, background checks, residential alarm permits. Report identity theft or any issue that is Non-Emergency and may require an officer to be dispatched.

Non-Dispatch  616-456-3403
Report crimes or damage done to property that doesn’t require immediate officer assistance but may require a report for insurance claims.

Graffiti Hotline 616-456-3666

Silent Observer  616-774-2345
This line allows you to report criminal activity anonymously. 

Municipal Services  311

This line allows you to report Grand Rapids utilities issues and seek general guidance on services and payment options

Residential Safety Program

We want you to be safe in your home! The Residential Safety Program (RSP) is a voluntary program to prevent fires. The goal is to reduce the number and severity of fires.

What We Offer

  • Fire safety check

  • Free smoke alarm upgrades and installations

  • Free carbon monoxide (CO) alarm installations

  • One-on-one fire safety consultation

  • A connection with our partners to assist with fire safety issue


We offer this program regardless of what neighborhood you live in. To qualify for the program, ask yourself two questions:

  • Do you live in Grand Rapids?

  • Do you own your home?

If you answered, "yes!" to those two questions, you're eligible!

Sign up Today

Call 311 or 616-456-3000.

An agent will help you schedule your fire safety check!

East Hills Community Officer, Allie Koldan

East Hills Community Officer, Allie Koldan